Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form
• Subscribe to our newsletter
• Leave comments on our articles
• Participate in surveys or promotions

This information may include your name, email address, and any other information you choose to provide.

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address (country/region level only)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our website and services
• To respond to your enquiries and provide customer support
• To send you newsletters and updates (if you have opted in)
• To analyse website traffic and user behaviour to improve our content
• To detect, prevent, and address technical issues
• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Advertising Cookies: Used to deliver relevant advertisements (including Amazon affiliate tracking)

3.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Please note that disabling cookies may affect the functionality of our website.

4. Third-Party Services

4.1 Amazon Associates Program

Canvas Prints AU is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon product links on our site, Amazon may collect information about your visit and purchases. Please refer to Amazon's Privacy Policy for more information about their data practices.

4.2 Analytics Services

We may use third-party analytics services such as Google Analytics to help analyse how users interact with our website. These services may collect information about your use of our website, including your IP address, browser type, pages visited, and time spent on pages. This information is used to improve our website and content.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

8. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete personal information
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

10. Links to Other Websites

Our website may contain links to third-party websites, including Amazon.com.au. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at: